Return & Refund Policy

 

All of our products are handmade, so there may be slight traces of craftsmanship, but this is unavoidable, and we hope for your understanding. We will make every effort to ensure the quality of our products and provide the best user experience for our customers.

Handmade items take a longer production cycle, with each product taking us several hours or even days to complete. We kindly request that customers do not return items due to minimal handmade traces. Thank you for your understanding and support.

  • Original shipping charges will not be refunded.
  • Returns made within 30 days will be refunded to the original payment method. Please contact us before starting a return.
  • Please make sure all items are in original condition with tags. Include a copy of the packing slip or order confirmation email.
  • Please allow 7-14 days after delivery for your refund to be processed.
  • Clearance items are final sale.
  • For non-quality related warranty claims, buyer is responsible for shipping costs.
  • Returns may be rejected if items do not meet the above requirements.

 

How Do I Return an Item?
1. Please reach out to Flowers Crew customer support via contact@flowerscrew.com to initiate a return. Please state the reason for return and provide an invoice or screenshot to confirm the order number.
2. Flowers Crew will share the corresponding return address with you within 24 working hours.
3. For the refund to be processed in a timely manner, please be sure to send a return notification to Flowers Crew with the following information:

  • Name of the courier
  • Tracking number

 

Not Covered Under Warranty:

  • Products without sufficient proof of purchase
  • Lost or stolen products
  • Items that have expired their warranty period (30 days after receiving products)
  • Non quality-related issues (after 30 days of purchase)
  • Free products